File Builder Outage

Incident Report for Decision Cloud

Resolved

This incident has been resolved.

Posted Jun 06, 2023 - 08:30 PDT

Monitoring

FileBuilder fix has been deployed and several auto pull files as well as queued files from the day are running. We are monitoring for any performance issues. Please contact us if there is an issue with a particular file or its contents.

Posted Jun 05, 2023 - 13:45 PDT

Identified

We have located a fix to get file builder files processing safely, this fix will be validated throughout Monday and an update provided before Tuesday.

Posted Jun 04, 2023 - 20:18 PDT

This incident affected: File Builder.