All Systems Operational

About This Site

This is our Decision Cloud status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Decision Cloud, don't hesitate to get in touch with us at support@insight.tm and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Decision Cloud - Web Site Operational
Decision Cloud - API (Lead Processing) Operational
Decision Cloud - Reports Operational
BigML Decisions Operational
File Builder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Reporting Delay
Fetching

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

API Outage
Resolved - This incident is resolved, please see previous updates for details.
Sep 24, 06:13 PDT
Monitoring - API is operational and leads are flowing as normal. We continue to monitor for any changes as we hit morning traffic.

Reports will not reflect any updates from last nights nightly files. If you require your nightly file processed today, please reach out to support@insight.tm

For customers taking advantage of our live reporting API, any successful API request will be processed. Any unsuccessful requests may be submitted at your convenience to update reports.

We appreciate everyone's patience during this incident.
Sep 24, 04:50 PDT
Update - Lead flow was tested successfully, but an optimization is needed for some async processes. Next update within the hour.
Sep 24, 03:58 PDT
Update - Updating status to reflect reports degradation for the upcoming day.

Nightly files and API updates will not have been processed due to API disablement and subsequent recovery.
Sep 24, 01:58 PDT
Update - Remediation efforts have continued through the night. After a technical limitation was discovered at 11AM PST preventing automated remediation, we shifted to a manual process for remaining items.

All remaining remediation items needed to restore API traffic have been queued and we are awaiting their completion. Preliminary results from the first queued items indicate recovery will be complete around 4 AM PST.

API traffic will then be enabled and observed.
Sep 24, 01:45 PDT
Update - Roughly 60% of work has been completed to restore main API ingestion.

We continue to work toward a resolution and will keep updating incrementally until the situation is resolved.
Sep 23, 18:25 PDT
Identified - The issue has been identified and remediation effort are in effect. At this time the lead ingestion API has been turned off as the situation is rectified.

API ingestion will be offline for several hours as we conduct these emergency patches.

Further timeline updates will be provided as available or within 3 hours.
Sep 23, 16:04 PDT
Update - We are continuing to investigate this issue.
Sep 23, 14:47 PDT
Investigating - We are investigating reports of reduced incoming lead volume.
Sep 23, 14:43 PDT

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

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