All Systems Operational

About This Site

This is our Decision Cloud status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Decision Cloud, don't hesitate to get in touch with us at support@insight.tm and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Decision Cloud - Web Site Operational
Decision Cloud - API (Lead Processing) Operational
Decision Cloud - Reports Operational
BigML Decisions ? Operational
File Builder ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Decision Cloud - Response Time
Fetching
Reporting Delay
Fetching
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Broken filebuilder exports
Resolved - At 8am PST today, our production database suffered data loss in one table used for exporting data in File Builder. We identified the issue and restored the most recent backup of the table, and then proceeded to re-process this mornings transactions on the table. Everything appears to be running smoothly now and no data was lost.
Sep 22, 08:00 PDT
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
API Errors
Resolved - The cache has been rebuilt and leads appear to be processing normally. Error rates have returned to 0% and response times are once again in the normal range.
Sep 16, 08:43 PDT
Identified - The issue has been identified as a problem with a data cache and we are currently rebuilding the cache. Our error rate has dropped back to 0% but we will continue to monitor while the process continues. Response times may be 50-75% higher than usual while this operation completes.
Sep 16, 07:55 PDT
Investigating - We are currently seeing an elevated error rate in API requests. We are investigating and will update here when the issue has been identified.
Sep 16, 07:39 PDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

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