All Systems Operational

About This Site

This is our Decision Cloud status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Decision Cloud, don't hesitate to get in touch with us at support@insight.tm and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Decision Cloud - Web Site Operational
Decision Cloud - API (Lead Processing) Operational
Decision Cloud - Reports Operational
BigML Decisions Operational
File Builder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Reporting Delay
Fetching

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

TruFraud Email Verify Third Party Vendor Partial Outage
Resolved - This incident has been resolved.
Oct 27, 15:20 PDT
Update - Our vendors services appear stable at the moment. We are awaiting further details.
Oct 27, 13:29 PDT
Identified - We have identified an issue with the Insight TruFraud Email Verify service caused by a third party vendor.

If you are using the email verify element 1255, you may be rejecting a larger portion of traffic due to this issue.
At this time we do not have an ETA from the vendor.

Disabling this element would allow for more accepts in the meantime.
Alternatively, removing the fail for 'timeout' and 'unknown' reasons would allow more leads to pass this element.

Updates will be provided as available.
Oct 27, 12:32 PDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Decision Cloud Emergency Maintenance
Resolved - This incident has been resolved.
Oct 21, 13:56 PDT
Monitoring - All patches have been validated and operations have returned to normal. We are monitoring for any changes.
Oct 21, 11:51 PDT
Update - Validation of version deployment across all instances is taking longer than anticipated.

Our NEW target is restoration by 12 PM PDT.
Oct 21, 10:52 PDT
Update - New patched containers are being deployed and validations conducted.

Our current target is restoration by 11 AM PDT.
Oct 21, 10:04 PDT
Update - Our team awaits releases of patched images for our environment.

Our current target is restoration by 11 AM PDT.
Oct 21, 09:15 PDT
Update - Our team awaits releases of patched images for our environment.

Our current target is restoration by 11 AM PDT.

File builder auto pulls are currently unaffected.
Oct 21, 08:10 PDT
Update - Our team awaits release of patches for the identified vulnerability at 7 AM PDT.

Our current target is restoration by 11 AM PDT.

Updates to follow approximately every hour until restoration.
Oct 21, 06:57 PDT
Identified - Due to a detected vulnerability, we’re taking our servers offline as an emergency preventative action until patches and more details become available.

We hope to have all the servers patched and back online by 11 AM EST tomorrow on October 21st 2026
Oct 20, 22:32 PDT

Oct 20, 2026

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

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