Update - File migration are still in progress.
Jun 10, 2024 - 11:27 PDT
Update - A script has been completed to assist with migrating the legacy columns to new locations.

File migration will commence over the weekend through next week.

May 31, 2024 - 14:45 PDT
Update - We are continuing on work to migrate older files to the new format per the whats new update.

Please see our What's New page for details regarding the columns that moved and their corresponding fixes https://app.decisioncloud.me/whats-new

If a file is needed immediately, it is recommend to fix the selected columns according to the details in the What's New.

May 29, 2024 - 12:57 PDT
Identified - The issue has been identified as effecting older file builder files that used various datasets which have been moved or otherwise restructured.

Please see our What's New page for details regarding the columns that moved and their corresponding fixes https://app.decisioncloud.me/whats-new

If a file is needed immediately, it is recommend to fix the selected columns according to the details in the What's New.

A patch is being worked on to allow older files to continue processing, but we recommend fixing the files to adhere to the new locations.

May 27, 2024 - 13:38 PDT
Investigating - We are investigating issues with file builder exports not completing.
May 25, 2024 - 12:48 PDT

About This Site

This is our Decision Cloud status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Decision Cloud, don't hesitate to get in touch with us at support@insight.tm and we'll get back to you as soon as we can.

Decision Cloud - Web Site Operational
Decision Cloud - API (Lead Processing) Operational
Decision Cloud - Reports Operational
BigML Decisions ? Operational
File Builder ? Operational
90 days ago
98.37 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Reporting Delay
Fetching
Decision Cloud - Response Time
Fetching
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 09:32 PDT
Monitoring - Decision Cloud Website has been restored to its state as of last night. Users may have been logged out during this rollback.

If a '419 page has expired' is encountered when logging in, please close any open tabs or try an incognito window.

Our staff are available to assist with any issues encountered.

Jun 12, 09:08 PDT
Identified - We have identified issues related to patches from last night on the Decision Cloud Website. These changes are being reverted at this time. A followup update will come within 30 minutes
Jun 12, 08:58 PDT
Jun 11, 2024

No incidents reported.

Jun 10, 2024

Unresolved incident: File Builder Partial Outage.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
May 30, 2024
Resolved - A fix has been implemented and file exports work once more.

File compression has been implemented for the new files so the file size will now be significantly smaller.

Auto decompression may need to disable when using Safari detailed here.
https://discussions.apple.com/thread/7651834?sortBy=best

Previously exported files in Beta File Builder may not be retrievable.

May 30, 09:33 PDT
Identified - Our standard file builder remains operational.

We would like to inform beta testers of our new File Builder that exports will be offline in the morning. We will provide an estimated return to service in the morning.

We appreciate your usage and input as we continue work on this feature.

May 24, 00:17 PDT