Decision Cloud Emergency Maintenance

Incident Report for Decision Cloud

Resolved

This incident has been resolved.

Posted Oct 21, 2026 - 13:56 PDT

Monitoring

All patches have been validated and operations have returned to normal. We are monitoring for any changes.

Posted Oct 21, 2026 - 11:51 PDT

Update

Validation of version deployment across all instances is taking longer than anticipated.

Our NEW target is restoration by 12 PM PDT.

Posted Oct 21, 2026 - 10:52 PDT

Update

New patched containers are being deployed and validations conducted.

Our current target is restoration by 11 AM PDT.

Posted Oct 21, 2026 - 10:04 PDT

Update

Our team awaits releases of patched images for our environment.

Our current target is restoration by 11 AM PDT.

Posted Oct 21, 2026 - 09:15 PDT

Update

Our team awaits releases of patched images for our environment.

Our current target is restoration by 11 AM PDT.

File builder auto pulls are currently unaffected.

Posted Oct 21, 2026 - 08:10 PDT

Update

Our team awaits release of patches for the identified vulnerability at 7 AM PDT.

Our current target is restoration by 11 AM PDT.

Updates to follow approximately every hour until restoration.

Posted Oct 21, 2026 - 06:57 PDT

Identified

Due to a detected vulnerability, we’re taking our servers offline as an emergency preventative action until patches and more details become available.

We hope to have all the servers patched and back online by 11 AM EST tomorrow on October 21st 2026

Posted Oct 20, 2026 - 22:32 PDT

This incident affected: Decision Cloud - Web Site, Decision Cloud - API (Lead Processing), Decision Cloud - Reports, and File Builder.