Origination data was properly reported last night and data for Infinity customers appears up to date in reports.
Please reach out to our team if you believe there are any further issues regarding your Infinity setup.
Posted Jun 30, 2025 - 10:04 PDT
Update
We have received word that all clients should be updated by tonight.
Receipt of files will be validated during the weekend.
Posted Jun 27, 2025 - 13:17 PDT
Update
Confirmation of a fix has been received and we are awaiting deployment of the fix to all of our mutual clients.
Posted Jun 26, 2025 - 11:13 PDT
Update
Confirmation has been received that a fix has entered the QA cycle.
An update will be posted when we know more.
Posted Jun 25, 2025 - 12:11 PDT
Update
Infinity has acknowledged the situation and we are awaiting resolution from their team.
We suggest contacting your representative and opening a support case with Infinity to expedite resumption of nightly files for loan performance.
Posted Jun 24, 2025 - 11:50 PDT
Update
Confirmation has been received of this issue being escalated by Infinity. Update files are still not present for Infinity users.
We are awaiting further updates from their team.
Posted Jun 23, 2025 - 10:47 PDT
Identified
Infinity nightly files have not been supplied in upload locations for 06/19/2025 and 06/20/2025. Any client using Infinity will not have updated loan performance information until the files are supplied.
We are in contact with Infinity representatives to locate the reason for the missing files.