All Systems Operational

About This Site

This is our Decision Cloud status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Decision Cloud, don't hesitate to get in touch with us at support@insight.tm and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Decision Cloud - Web Site Operational
Decision Cloud - API (Lead Processing) Operational
Decision Cloud - Reports Operational
BigML Decisions ? Operational
File Builder ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Reporting Delay
Fetching
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Infinity Nightly Files Missing
Resolved - Origination data was properly reported last night and data for Infinity customers appears up to date in reports.

Please reach out to our team if you believe there are any further issues regarding your Infinity setup.
Jun 30, 10:04 PDT
Update - We have received word that all clients should be updated by tonight.

Receipt of files will be validated during the weekend.
Jun 27, 13:17 PDT
Update - Confirmation of a fix has been received and we are awaiting deployment of the fix to all of our mutual clients.
Jun 26, 11:13 PDT
Update - Confirmation has been received that a fix has entered the QA cycle.

An update will be posted when we know more.
Jun 25, 12:11 PDT
Update - Infinity has acknowledged the situation and we are awaiting resolution from their team.

We suggest contacting your representative and opening a support case with Infinity to expedite resumption of nightly files for loan performance.
Jun 24, 11:50 PDT
Update - Confirmation has been received of this issue being escalated by Infinity. Update files are still not present for Infinity users.

We are awaiting further updates from their team.
Jun 23, 10:47 PDT
Identified - Infinity nightly files have not been supplied in upload locations for 06/19/2025 and 06/20/2025.
Any client using Infinity will not have updated loan performance information until the files are supplied.

We are in contact with Infinity representatives to locate the reason for the missing files.
Jun 20, 09:26 PDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Jun 26, 2025
Jun 25, 2025
Jun 24, 2025
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

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