All Systems Operational

About This Site

This is our Decision Cloud status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Decision Cloud, don't hesitate to get in touch with us at support@insight.tm and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Decision Cloud - Web Site Operational
Decision Cloud - API (Lead Processing) Operational
Decision Cloud - Reports Operational
BigML Decisions ? Operational
File Builder ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Reporting Delay
Fetching
Jun 13, 2025

No incidents reported today.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Waterfall Save Issue
Resolved - This incident has been resolved.
Jun 5, 10:14 PDT
Update - A patch is being deployed and will be live within 15 minutes.
Jun 5, 10:03 PDT
Identified - The issue has been identified and a fix has been created.

An update will be provided within the next 30 minutes.
Jun 5, 09:45 PDT
Investigating - We are investigating issues with saving waterfalls resulting in settings being removed.

Do not save changes to waterfalls at this time.
Jun 5, 08:56 PDT
Jun 4, 2025
Communication Log Not Loading
Resolved - This incident has been resolved.
Jun 4, 07:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 06:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 06:17 PDT
Jun 3, 2025
Investigating Reporting Delays
Resolved - This incident has been resolved.
Jun 3, 18:56 PDT
Update - Reporting page loads still are in line with historical standards.

This case will remain open until the nightly file queues are cleared.
Jun 3, 14:39 PDT
Monitoring - A process was identified that triggered at 8 AM PST and 11 AM PST that is believed to have caused increased page loads for approximately one hour each. This process has been ongoing intermittently this week and may have caused other increases in page loads. This process has been disabled and page load times are returning to their historical averages. Reporting of live leads will remain delayed due to the nightly queue being slowed by this process.

Page response times are being monitored for any changes.

### Additional Information
Work is being conducted to decouple faster aspects of reporting from the slower aspects to reduce the gap caused by nightly files.

A comparative analysis of pages historical load times was conducted and the dashboard and reports page were effected. Other pages may have performed slow if a report was loaded in one tab followed by a different page in a different tab as the second page may wait for the first page to complete loading.

Please reach out to us if you have any questions regarding your accounts.
Jun 3, 12:30 PDT
Investigating - We are currently investigating this issue.
Jun 3, 11:42 PDT
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

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